Fast Facts About CCS

Facilities

• St. Louis: Our St. Louis facility houses 210 workstations and is 16,000 square feet.
• Jacksonville: Our Jacksonville call centers house 200 workstations and totals 18,000 square feet.
• Philadelphia: Our Philadelphia call center houses 25 workstations and is 1,500 square feet.
• Total Square Footage: Combined, our call centers offer 35,500 square feet of work space.
• Expansion Capabilities: Our call centers can be expanded to reach a total of 62,000 square feet of work space.

Executive Management

• Management Team: The CCS core management team is comprised of 7 very experienced, dedicated professionals, each bringing a unique and valuable talent to the team, with 120 total years of industry experience.
• Average Years of Experience: The CCS management team has a combined average of 16 years of experience in the industry.

Collection Associates

• Total Workforce: CCS employs over 350 full-time associates.
• Average Years of Experience: CCS associates have an average of 9 years of experience in the industry.
• Training: The CCS training program features a comprehensive competency exam that evaluates skill sets of all new collectors. Based on that exam, a determination is made regarding which segments of business are most appropriate for their skills sets and strengths that will benefit them and CCS. Additionally, ongoing mentoring on the floor by a certified ACA International training specialist covers various industry topics.
• Turnover Rate: Our annual turnover rate for associates ranges from 15–20%.
• Average Tenure: The average tenure for our associates with CCS is 5 years.

Technology

• Collection Software: CCS has developed an in-house, proprietary application geared towards quickly building interfaces and implementing customized reporting for partners.
• Call Recording: CCS can provide total call recording for 100% of calls made or received on your accounts.
• Disaster Recovery: The CCS disaster plan is based on 4 key components: 1). Separate call centers in separate time zones; 2). Separate databases with mirroring at our two call centers, for full redundancy; 3). Excess telecom capacity at both locations; and 4). Excess physical capacity and equipment at both locations.
• Data Security: CCS is PCI compliant and our collection system requires 2 levels of password authentication.