The Right Technology, Too!

CCS is dedicated to providing collection associates with the best possible tools to increase recoveries—while offering partners multiple ways to see our results. Cutting-edge technology is the cornerstone of our success, resulting in increased netback for our partners.

In-House Technology Team

CCS employs an in-house IT development team to manage all programming needs. This allows us to quickly and accurately adapt to partners’ custom requirements, create systems interfaces, and generate custom reports in record time. Technical support is always just a phone call away for each of our partners.

Collection Software

CCS has developed an in-house, proprietary application geared towards quickly building interfaces and implementing customized reporting for partners. This platform offers CCS and partners a rich library of pre-developed code blocks, built upon a solid .Net framework, enabling developers to deploy robust features quickly with reliable, tested code.

Telecommunications

CCS has a VOIP-based Avaya switch and uses the Access! predictive dialer. We currently have 144 dialer seats, and can also build attendant-less dialing campaigns. Total call recording is available.

Data Security

At a time when protecting personal information is a growing concern, we at CCS have taken every possible precaution to ensure the safety of all data. First and foremost, we are PCI compliant. We maintain a clean-desk policy at all times, require card swipe for entry into our facilities, and employ security cameras at both call centers. As an example of how seriously we take security, data on our network is encrypted at rest. Our secure data center is in Jacksonville, Florida, with the ability to transfer operations to the St. Charles, Missouri, center on a moment’s notice.

CCS utilizes Windows Servers and Microsoft SQL Server using NT password authentication for everyone with access to the network, requiring strong passwords and frequent changes. The collection system requires another level of password authentication. Our servers run Black Ice network intruder detection software and Symantec Endpoint Protection. Our entire network is behind a Cisco router supported by a host of firewall and related technologies.

Business Continuity Planning

CCS is prepared to quickly restore business operations in the event of a disaster. The CCS disaster plan is based on four key components: 1). Separate call centers in separate time zones; 2). Separate databases with mirroring at our call centers, for full redundancy; 3). Excess telecom capacity at all locations; and 4). Excess physical capacity and equipment at all locations.

Our written business continuity plan is reviewed regularly, with annual testing. Third-party provider Iron Mountain picks up our back-ups for off-site storage, and data can be flown to our St. Charles, Missouri, call center if a disaster occurs in Jacksonville, allowing for resumption of normal business operations within hours.